More information on the new key lines of enquiry (KLOE's) that inspectors will be following in rating care providers.

It should be clearer to providers, more exactly what is expected of them; and what steps (eg. staff re-training) they need to take to ensure a higher rating.

http://www.cqc.org.uk/content/what-does-adult-social-care-look-across-cqcs-new-ratings-0